Shipping Information
We always strive to deliver your order as quickly as possible.
Once an order is placed on our website, you may receive an order confirmation call from our sales representative to verify your order details. The order will be processed and dispatched from our warehouse after confirmation. Processing time may vary depending on the product and order volume.
Major Cities in Pakistan
Delivery usually takes approximately 72 hours (3 working days) after the order has been dispatched from our warehouse.
Other Locations in Pakistan
Delivery usually takes approximately 4–5 working days after the order has been dispatched from our warehouse.
Please note that delivery times are estimated and may vary due to courier operations, public holidays, weather conditions, or circumstances beyond our control.
Returns, Exchange & Refund Policy
We offer a simple 30-day return and exchange policy. Please read the following terms carefully before requesting a return, exchange, or refund.
Exchange
If the product does not fit or you would like to exchange it for another available product, you may request an exchange within 30 days of receiving your order.
The product must be unused, unworn, undamaged, and returned in its original packaging with all tags intact. Please do not remove the product tag.
For eligible exchanges, we may arrange a replacement through our courier service only if the replacement/exchange facility is available in the customer’s city or location.
If the courier company does not provide a replacement facility in your location, our customer support team will guide you regarding the available exchange procedure.
Courier charges for exchanges will be borne by the customer, unless the exchange is required due to an error from our side.
Exchange requests are subject to product/size availability and do not apply to beauty products or sale items.
You can contact us on WhatsApp within 30 days to request an exchange.
Return
If you do not wish to keep the product, you may request a return within 30 days of receiving your order.
Returned products must be unused, unworn, undamaged, and in their original packaging with all tags intact. Please do not remove the product tag.
The original invoice slip is mandatory for processing a return.
If you do not wish to exchange the returned product, you may choose to receive a voucher equivalent to the eligible value of the returned item(s), which can be used for future purchases.
Unless the return is due to an error from our side, return courier charges will be borne by the customer.
Refund / Cashback
If you would like a monetary refund instead of an exchange or voucher, you may request a refund within 30 days of receiving your order.
For a refund, the customer must first send the product back to our designated return address. Refunds are not processed before the returned parcel is received and inspected at our warehouse.
Once we receive the parcel, our team will inspect the product to ensure that it is unused, unworn, undamaged, and returned in its original packaging with all tags intact.
After the return is approved, the eligible refund amount will be transferred to your:
- Bank Account
- Easypaisa Account
- JazzCash Account
For standard refunds, you will receive 70% of the eligible invoice amount. The refund will only be processed after the returned product has successfully passed our inspection.
Please allow up to 10 working days after approval for the refund to be processed.
Return courier charges and any applicable bank/payment transfer charges will be borne by the customer.
If the Mistake Is From Our Side
If we determine that the issue occurred due to an error from our side, such as receiving an incorrect product, size, or another verified order-related mistake:
- No delivery/return charges will be charged to the customer for the exchange.
- For an exchange, we will arrange the appropriate replacement according to courier service availability.
- If you prefer a refund, you must return the product to our designated return address.
- Once the returned product is received and verified at our warehouse, we will issue a 100% refund of the eligible product amount.
Important Conditions
All returns, exchanges, and refunds are subject to inspection and approval. Products that are used, worn, washed, damaged, altered, or returned without their original tags/packaging may not be accepted.
For assistance with a return, exchange, or refund, contact us on WhatsApp: +92 21 34892512.